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General Introduction

Next Generation eGovernment Framework

As part of MITA’s continuous, fast paced effort to increase the quality of eGovernment services and to ensure that all Government services are accessible online, during 2010 the Agency started re-engineering its eGovernment framework which will transform the concept of how e-Government services are created and delivered. MITA has created a central platform which will enable the rapid implementation of services. eGovernment will be built about the needs of their users and make services available from one port of call. Work was initiated on three important components forming part of this framework: eForms, MyBills and eProcurement.

eForms is a new platform which will allow the creation of online forms. Rather than having to go to a particular department to fill in a form, or download a form which then has to printed, filled-in and sent by post or fax, eForms allows the whole process – from the creation of forms by the department to the filling-in and sending process by the citizen or business - to be done completely online in a secure environment. Great attention has been given to the look and feel element of the eForms, in order to generate an excellent overall user experience of the service.

myBills is the Maltese Government’s online billing solution. The first eGovernment service in Malta that offered onlinepayments was deployed in 2002. Over the past eight years the number of eGovernment websites accepting payment has increased considerably and we feel that users should be offered the ability to also manage their bills online. myBills kicked off with the Hosted Payment Page (HPP), which directs users to make electronic payments through a central PCI-certified environment. By the end of 2010 93% of online transactions were taking place through the HPP. The first system to fully integrate with myBills and allow users to manage and pay their bills online was the Local Enforcement System.

2010 was also central for the progress on another eGovernment component – eProcurement. This solution will enable the use of electronic communications and transaction processing by the public sector, in order to purchase supplies, services, or tender public works. eProcurement helps increase the accessibility, transparency and efficiency of all public procurement procedures and it also strengthens competition for the benefit of Government. Functionalities include eNotifications, eTendering, eAuction, eCatalogues, eOrdering, eInvoicing, and ePayments. The solution allows elimination of most of the related paperwork, hence reducing the cost and time required to process the virtual and physical procurement transaction. A substantial part of tenders and contracts issued by Government are expected to be carried out entirely online by the end of 2011.

"eGovernment is about us redefining public services to be completely user focused: explaining each service and its process, issuing a unique reference for tracking purposes and ensuring that all communication happens securely. Users can find all services from one port of call, on their electronic medium of choice."

Next Generation eGovernment Framework